Junior ICT Officer (Design, Coding & AI)

Position Title	Junior ICT Officer (Design, Coding & AI)
Group / Workstream	Operations - ICT
Engagement Type	Long-Term Personnel (Local)
Grade / Level	A2 - Operations & Administrative Support (Junior)
Reports To	ICT Manager
Location	Jakarta — Prospera Office
Duration	12 months with possible extension

Program Background

Prospera Phase 2 is Australia’s flagship economic development partnership with Indonesia, supporting the Government of Indonesia (GoI) to advance sustainable, inclusive and climate-resilient economic growth. Building on nearly three decades of cooperation, the program delivers high-quality, demand-driven policy advice, institutional strengthening and Australian Public Service (APS) partnerships aligned with Indonesia’s national priorities and Australia’s economic diplomacy objectives.

The program is structured around two mutually reinforcing End-of-Program Outcomes:

• strengthened macroeconomic, financial and public financial management systems that support sustainable, climate-resilient and inclusive growth; and
• expanded markets, jobs, trade and investment through improved economic policy and reform implementation.

Across both outcomes, Prospera Phase 2 emphasises politically informed and evidence-based reform, sustained institutional capability, and locally led solutions rather than short-term technical fixes. Gender equality, disability and social inclusion (GEDSI), sustainability, climate and energy transition considerations, and localisation are embedded across all areas of engagement.

Purpose of the Role

The Junior ICT Officer is an early-career, hands-on role for a technically curious self-starter who wants to grow quickly while helping build and run Prospera’s digital workplace. Working at the centre of the program’s Microsoft 365 environment - Teams, channels, SharePoint and records. The role keeps the program’s collaboration and information systems running smoothly while contributing to the design and development of new digital tools, automations and AI-enabled solutions.

The role deliberately combines day-to-day ICT and Microsoft 365 support with genuine opportunities to design, build and code. Reporting to the ICT Manager and working with direct access to the program’s in-house ICT Senior Designer (STA), the Junior ICT Officer learns on the job, takes on increasing responsibility, and brings energy, creativity and fresh thinking to how Prospera uses technology.

Key Responsibilities

Microsoft 365 & Teams Administration

• Help administer and maintain the program’s Microsoft 365 environment, including Teams, channels, SharePoint sites and user permissions.
• Support the set-up, structure and upkeep of Teams and channels in line with the program’s agreed architecture.
• Assist with user accounts, licenses, access and device provisioning.

ICT Support & Troubleshooting

• Provide responsive first-line ICT support to staff, resolving or escalating issues promptly.
• Support hardware, software, connectivity and audio-visual needs for meetings and events.
• Help maintain ICT documentation, guides and how-to resources for staff.

Training, Enablement & User Support

• Teach and train technical officers and staff on how to set up, manage and get the best usability out of Microsoft Teams, channels, SharePoint and the Office 365 apps.
• Plan and run engaging group information sessions, demonstrations and onboarding for new and existing staff.
• Provide responsive one-on-one support and coaching, meeting staff at their level and building their confidence and independence.
• Develop clear, user-friendly training materials, quick-reference guides and how-to resources.
• Promote good digital habits and consistent ways of working across the program, lifting overall adoption and capability.
• Gather user feedback to continuously improve tools, training and the digital workplace experience.

Information, Filing & Records

• Support the program’s SharePoint filing taxonomy and records-management approach, keeping the digital workplace well-organised.
• Assist staff to file, find and manage information correctly and securely.
• Help maintain data integrity, naming conventions and version control across shared environments.

Digital Design, Automation & Development

• Contribute to the design and build of digital tools, templates and workflows, including Power Automate flows and Power Apps.
• Support coding and development tasks under the guidance of the ICT Manager and ICT Designer.
• Help test, refine and document new tools and digital solutions.

AI & Innovation

• Support the exploration, prototyping and rollout of AI-enabled tools that improve how the program works.
• Bring fresh ideas and emerging-technology awareness to the team, with a practical, problem-solving mindset.
• Help staff adopt new digital and AI tools through clear guidance and support.

Learning & Collaboration

• Work closely with the ICT Manager and, with direct access, the in-house ICT Designer (STA) to build skills and take on increasing responsibility.
• Collaborate across operations and technical teams to understand needs and deliver useful solutions.
• Actively pursue learning and professional growth in design, coding and AI.

Key Relationships — Internal

Working at the heart of the program’s digital workplace, the role works closely with:

• ICT Manager — as the reporting and supervision line, providing direction, support and professional development.
• In-house ICT Designer (STA) — with direct access for technical mentoring and design and development collaboration.
• Operations team — supporting Microsoft 365, filing, ICT and digital tools across functions.
• All program staff — providing day-to-day ICT support and helping them get the most from the program’s digital environment.
• Technical teams — supporting digital tools and solutions that meet program needs.

Key Relationships — External

Representing the program professionally in its technology engagements, the role engages with:

• ICT vendors, suppliers and service providers — supporting hardware, software, licensing and support arrangements.
• Microsoft 365 and cloud-service support channels — resolving technical issues and accessing platform support.
• Connectivity and telecommunications providers — supporting reliable office systems.
• Technology and AI tool providers — supporting the trial and adoption of new solutions.

Qualifications & Experience

The successful candidate will demonstrate:

Essential

• A diploma or bachelor’s degree (D3 / S1) in information technology, computer science, digital systems or a related field — or equivalent practical experience and demonstrated ability.
• Up to two (2) years’ experience, including internships, study or personal projects; this is an early-career role where aptitude and attitude matter more than years.
• Strong, hands-on familiarity with Microsoft 365, including Teams, channels, SharePoint and Outlook.
• A genuine interest and demonstrable aptitude in coding, digital design and AI tools.
• A fast learner with a proactive, problem-solving, can-do mindset.
• Good communication skills and a service-oriented, collaborative approach.

Desirable

• Exposure to the Power Platform (Power Automate, Power Apps), scripting or programming languages (e.g. Python or JavaScript).
• Experience building or experimenting with AI tools, automations, or no-code / low-code solutions.
• Familiarity with SharePoint administration, records management or information taxonomies.
• An interest in working on a development program or in a mission-driven environment.
• Fluency in Bahasa Indonesia and English, and existing eligibility to live and work in Indonesia.

Skills & Competencies

The role requires the following skills and competencies:

• Microsoft 365 and Teams — confident, hands-on use and administration of the program’s collaboration environment.
• Digital design and coding — building and supporting tools, automations and solutions with a developer’s mindset.
• AI and emerging technology — practical curiosity and the ability to apply new tools to real problems.
• Learning agility — picks things up quickly and grows into increasing responsibility.
• Service and collaboration — responsive, helpful and easy to work with across the team.

Language Proficiency

Professional English is required. Fluency in Bahasa Indonesia is highly desirable for day-to-day staff support and engagement.

Working Conditions

The Junior ICT Officer is based in Jakarta at the Prospera Office. The role is office-based, supporting staff and systems on site, with occasional flexibility required to support events, system changes or program needs. The work pattern is full-time and aligned with standard business hours.

Performance & Accountability

Performance will be assessed against:

• Responsiveness and quality of ICT and Microsoft 365 support provided to staff.
• Reliability and upkeep of Teams, SharePoint, filing and digital systems.
• Contribution to the design, build and improvement of digital tools and solutions.
• Initiative, learning and growth in design, coding and AI.
• Collaboration and professionalism across the team.

Core Competencies

This position is expected to demonstrate the following core competencies:

• Communicates clearly and effectively
• Works collaboratively with others
• Plans and organises work effectively
• Identifies and solves problems
• Demonstrates adaptability and flexibility

Ways of Working

Prospera Phase 2 operates in a transparent, accountable, and collaborative manner. All team members are expected to share information early, manage risk proactively, and maintain clarity about decisions, roles and responsibilities. The program values respect, professionalism, integrity, and a shared commitment to high-quality, timely delivery.

Ethics and Compliance

The postholder must uphold the highest standards of ethical conduct and comply with all DFAT policies, contractual obligations and Prospera operational requirements, including:

• DFAT Child Protection and Preventing Sexual Exploitation, Abuse and Harassment (PSEAH) policies;
• fraud, bribery and anti-corruption prevention requirements;
• the Program Code of Conduct;
• conflict-of-interest obligations; and
• privacy, data-protection and confidentiality requirements.

Intellectual Property

All intellectual property and materials developed in the course of this assignment — including code, tools and digital solutions — remain the property of the Commonwealth of Australia (DFAT) and Prospera, in accordance with the program’s head contract and applicable DFAT policy.